Terms and Conditions

Psychological Services

As part of providing our psychological service to you, we are required to collect and record personal information. The information is gathered as part of our assessment, diagnosis and treatment. It enables your psychologist to provide a relevant psychological service.

Confidentiality

All personal information gathered by your psychologist in the duration of the psychological service will remain confidential and secure except where:

1. It is subpoenaed by a court.

2. Failure to disclose the information would place you or another person at serious and imminent risk.

Sometimes, as part of the assessment and therapy process, it might be helpful for your Clinical Psychologist to liaise with other people or agencies that are relevant to your goals. Additional consent forms will be requested in these instances.

Please note that in order to claim rebates from Medicare or another organisation, your Clinical Psychologist must provide summary reports to external agencies regarding their treatment progress. Under the Medicare scheme these reports are typically sent to your GP or psychiatrist. Your written consent will be requested to permit the forwarding of these Medicare reports to the referring clinician.

Session Length & Fees

All sessions are 50 minutes in duration. The cost of therapy sessions will be set out before treatment commences. Fees are payable at the end of the session. Payment is made through Stripe. We will process any Medicare claims on your behalf.

Cancellation Policy

If you need to cancel or postpone your appointment, at least 48 hours notice is required. A cancellation fee of 100% will be charged if insufficient notice is given (i.e. notice within 48 hours).

If the original appointment was booked online via our online bookings calendar, the appointment can be cancelled online using the link provided in the online bookings confirmation email (as long as it is outside the 48 hour period). We will not accept cancellations via SMS or email. If you fail to attend an appointment, with no notice of cancellation, the full fee will apply.

If a cancellation was made due to unavoidable circumstances, then we will try to reschedule the appointment but it will be at the discretion of Therapynook to determine whether cancellation fees apply. If numerous consecutive cancellations are made, then it is also at our discretion to charge a non-refundable deposit for future sessions.

Repeat Cancellations

Clients who fail to attend three confirmed scheduled appointments in a row will have their appointment slot automatically reallocated to another client on the wait list and will not be able to resume treatment at Therapynook until they have paid a non-refundable deposit of 50% of their therapy session fee. By failing to attend subsequent appointments or cancel, clients will forfeit this deposit. Clients with a pattern of late cancellations and non-attendance may have their appointment slot reallocated to another client on the wait list or their frequency of therapy reduced.

Tardiness

Sessions are strictly 50min and will not be extended past the hour due to late arrivals. Full fees apply in circumstances of late arrival.

Conditions of Cancellation Policy

If a cancellation fee has been charged, it must be paid prior to the provision of any further services. These cancellation fees apply to all clients of Therapynook, even those whose services are paid for by another organisation (Medicare, Private Health funds, etc). The cancellation fee will need to be paid personally by the client as third party organisations do not typically cover cancellation fees for nonattendance at scheduled appointments.

Pre–payment Policy for First Appointments

1. Prepayment is required for new clients booking their first appointment

Up-front Payment is required for the first appointment of a new client at booking. The full payment will be forfeited if you no show or late cancel within 48 hours of your appointment time.

2. Our refund policy

Our pre–paid services are not refundable but you can change your appointment time (with 48 hours notice).