Privacy Policy

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the therapynook.com.au website (the “Site”). This Policy describes the types of personal data collected when you use our Site and how your personal data is used, shared and protected.

What personal data we collect and why we collect it:

We ask you for certain personal data to provide you with the products or services you request - for example, when you book a session, make purchases, contact our admin, request to receive communications, or create an account. This personal data includes your:

• Contact details including name, email, mobile telephone number and billing address

• Login and account information

• Personal details including date of birth

• Payment or credit card information

• Personal preferences including cookie preferences

We use the personal data we collect from you in the following ways:

To Provide the Services You Request

When you use our site we will use your data to provide the service you have selected. For example, if you book a session on therapynook.com.au, we will use the contact information you give us to communicate with you about the session. If you reach out for admin support, we will use information about you, such as payment information and session you have booked to answer your question or help you resolve a problem.

To Communicate Information about our Products or Services and for Other Promotional Purposes

To modify your (email or SMS) subscriptions or to opt-out of receiving communication, please contact hi_there@therapynook.com.au.

If you are an existing client of Therapynook, we may use the email address provided to send you communications.

To Operate, Improve and Maintain our Business, Products and Services

We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions. As another example, we may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our site.

To Protect Our or Others’ Rights, Property or Safety

We may also use data about how you use our Site to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.

Embedded content from other websites

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Website Analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your privacy is important to us.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair & lawful means, with your knowledge & consent. We also let you know why we’re collecting it & how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss & theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content & practices of these sites, & cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services (such as online booking).

Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.

This policy is effective as of 24 October 2021.